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 Services:  >> Product Support Services >> Service Agreements >> Performance Extend Warranty
  Performance Extend Warranty


Extended Length of Original Product Warranty Terms

With a Performance EXTEND Warranty from Thermo Fisher Scientific, you won’t have to worry about unbudgeted repair costs or lost production resulting from lengthy, unscheduled downtime. You receive one additional year of performance protection for your Thermo product beyond the original warranty period. That’s one more year of peace of mind.

 



 
Services Contact
+1 800 258 0830
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  Customer Benefits:


Manage cash flow. Eliminate unplanned repair charges. Reduce mean time to repair. Minimize the duration of unscheduled downtime. 
  Service Details
Features

·  Technical phone support 8am-5pm EST M-F

·  No additional charge for replacement parts

·  Genuine Thermo replacement parts

Benefits

·  Reduce liability for equipment malfunction or failure

·  Reduce the duration of unscheduled downtime events

·  Reduce overall maintenance expenses

·  Reduce Mean Time To Repair (MTTR)

·  Obtain replacement parts without the need for separate purchase orders or administrative burdens

·  Fully protest your biggest investment- your operations

 

Service Feature

Coverage

Phone Support Coverage

8am – 6pm EST M-F

E-mail Support

Unlimited

Repair Center 

Included

Turn-around

15 Business Days

Parts Prices

Included

Preventive
Maintenance and Calibration

(Optional)

 

Optional Enhancements to Performance EXTEND Warranty

1.    ONSITE 10 Service Enhancement

Provides repair services at your facility within 10 business days of your request for service.

2.    Preventive Maintenance Calibration service 

Provides annual preventive maintenance and calibration of your system by a certified Thermo service professional.
  Related Services:
Performance Advantage Service Plan
Post warranty – purchase one year of enhanced contract services  
Performance Essential Service Plan
Post warranty – purchase of an annual contract for PM and calibration services 
Performance Initiation
Optimize performance. Accelerate payback. Validate your warranty via inspection by a certified Thermo Fisher Scientific field representative.  
Performance Options
Performance-enhancing options are available worldwide as an uplift to your warranty and contract