Minimum order:

The minimum order requirement is $100 for Orion Online products. An order is considered to be a purchase order for products to be shipped to a single location. International minimum order requirements may vary. Contact your international coordinator for details.

Rush orders:

For customers in the U.S., rush orders received before 12 pm Eastern Time will be shipped the same day. Rush orders received after 12 Noon Eastern Time will be shipped the next business day. For customers and dealers in Canada, rush orders will be shipped within 2 business days. For customers and dealers outside the U.S. and Canada, contact your international coordinator for rush order scheduling. All rush orders carry a $50 incremental charge per order. FOB: Beverly. Freight charges are prepaid and added or freight collect. All rush order processing is subject to stock availability.

Returning goods:

Permission to return merchandise purchased from Thermo Fisher Scientific must be obtained prior to return. Contact within 30 days of receipt of goods for a return authorization number:

Thermo Fisher Scientific
Environmental Instruments Division
Water Analysis
166 Cummings Center, Beverly, MA 01915.
Phone 978-232-6000,
fax 978-232-6015 (inside U.S. and Canada),
fax 978-232-6031 (outside U.S. and Canada),
or call toll free 800-225-1480.

Hazardous materials:

Some materials are designated corrosive/oxidizer by DOT and IATA. Some materials may require special labeling and handling. Carriers may add additional freight charges for handling/transporting these materials. Consolidating such material with other products may be prohibited. Additional freight charges are billed to you per FOB terms. Advise Thermo Fisher Scientific of shipping instructions for these hazardous materials to reduce your freight costs.

Restocking charge:

Permission to return new, excess inventory must be obtained prior to return. If any item is authorized to be returned for credit as a result of an incorrect purchase without a reorder, a 25% restocking charge of the price paid for the product will be made. International customer's restocking fee of 25% will be off the international price. Only new (in-the-box) goods may be returned within 30 days of shipment from Thermo. Older items, 9-digit parts, and discontinued items cannot be returned for credit.

Short shipments:

Thermo must be notified within 30 days of receipt of invoice of any item or billing discrepancies. All substantiated claims will be remedied by a credit memo and a new order placed for short shipment. Any shipment discrepancy claimed after 30 days of invoice date will not be honored and credit will not be issued by Thermo.

Force majeure:

Thermo Fisher Scientific shall not be liable for failure to perform or for delay in performance due to fire, flood, strike, or other labor difficulty, act of God, act of any governmental authority or of the purchaser, riot, embargo, fuel or energy shortage, wrecks or delays in transportation, inability to obtain necessary labor, materials, or manufacturing facilities from usual sources, or due to any cause beyond its reasonable control. In the event of a delay in performance due to any such cause, the date of delivery or time for completion of performance will be extended by a period of time reasonably necessary to overcome the effect of such delay.

Warranty:

Thermo Fisher Scientific’s Orion online water analysis monitoring products are warranted to be free from defects in material and workmanship for a period of twelve (12) months from date of installation or eighteen (18) months from date of shipment, whichever is earlier, when used under normal operating conditions and in accordance with the operating limitations and maintenance procedures given in the instruction manual, and when not having been subjected to accident, alteration, misuse or abuse. This warranty is also conditioned upon expendable and consumable items (diffusion tubing, electrodes, and all solutions) being stored at temperatures between 5 °C and 30 °C (40 °F and 86 °F) in a non-corrosive atmosphere. (Refer to MSDS where applicable for specific information regarding usage, safety and storage)

In the event of failure within the warranty period, Seller, or its authorized dealer will, at Sellers option, repair or replace the product non-conforming to the above warranty, or will refund the purchase price of the unit. (note: the unit in question must be sent back to an authorized dealer)

THE WARRANTY DESCRIBED IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER STATUTORY, EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ALL WARRANTIES ARISING FROM THE COURSE OF DEALING OR USAGE OF TRADE. THE BUYER’S SOLE AND EXCLUSIVE REMEDY IS FOR REPAIR, OR REPLACEMENT OF THE NON-CONFORMING PART THEREOF, OR REFUND OF THE PURCHASE PRICE, BUT IN NO EVENT SHALL THERMO FISHER SCIENTIFIC (ITS CONTRACTORS AND SUPPLIERS OF ANY TIER) BE LIABLE TO THE BUYER OR ANY PERSON FOR ANY SPECIAL INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER THE CLAIMS ARE USED IN CONTRACT, IN TORT (INCLUDING NEGLIGENCE) OR OTHERWISE WITH RESPECT TO OR ARISING OUT OF THE PRODUCT FURNISHED HEREUNDER.

Online products used at overseas nuclear facilities are also subject to Thermo’s nuclear terms and conditions. Contact us if you do not have a copy.

Representations and warranties made by any person, including its authorized dealers, distributors, representatives, and employees of Thermo Fisher Scientific, which are inconsistent or in addition to the terms of this warranty shall not be binding upon Thermo Fisher unless in writing and signed by one of its officers.