From our standard Essential and Limited Support Plans, that feature on-site priority response and preventive maintenance, to our high-level Critical Plan, where a dedicated team of specialists will closely track your account, we have a package to suit your laboratory environment and the competencies of your operators.

With each of our support plans, you benefit from a selection of guaranteed response times and predictable per-visit costs that include travel expenses, labor, and replacements parts. We take the guesswork and needless expenses out of your services budget by making sure your systems and processes are up to date, your operators are proficient, and you get replacement parts when you need them.

Select the plan the best matches your environment...

Critical Support Plan
This Plan offers you our most comprehensive and personal support coverage resulting in improved productivity and guaranteed uptime. Specifically designed for customers with critical operations that require high sample throughput and absolute maximum operation time. more...

Essential Support Plan
This plan incorporates our most commonly requested blend of hardware and software support. Ideal for companies that utilize their instruments routinely and are seeking the optimum mix of support options and guaranteed response times to help sustain operations and boost productivity. more...

Limited Support Plan
This plan is best for customers that utilize there instruments less frequently and are seeking to maximize resources and instrument performance on a limited budget .  This is an affordable option that will help you save resources, decrease downtime, and sustain employee efficiency.  more...

Proactive Support Plan
Ideal for customers that utilize internal maintenance resources and are seeking to infuse predictive and proactive measures to help increase uptime and eliminate issues before they arise.  more...