Through a global network of experienced support professionals, we offer local language help desks to ensure our software deployments continue to operate efficiently and smoothly and that customers realize maximum benefit from their informatics investment over time. Our support services provide access to the latest software updates ensuring customers benefit from the latest informatics technology and applications.
We support over 1500 customers in more than 40 countries through seven regional helpdesks. We provide local language support and a timely and reliable service. A support and maintenance agreement provides access to the latest software releases and comprehensive technical assistance, ensuring maximum availability of your systems while helping you benefit from the latest informatics technology and applications. Our online support services include:
Software updates and patches
Product documentation
Online problem submission and tracking
Product list servers and user forums
...and much more
Service Details
We have a number of different product-based technical support options available for users of LIMS, CDS and Spectral Data handling products.
SampleManager/Nautilus/Atlas Product Support Plans
If you have a current support contract for any of these products, go straight to our online support services (username and password required).
If you are having difficulty with your support account and would like one of our support staff to help you, please fill in our account help request form.
Former Innaphase Products
We are in the process of integrating the support resources for our former Innaphase products into our website. While this process is underway, please use the support contact details to speak to your former Innaphase support teams directly.
If you are having difficulty with your support account and would like one of our support staff to help you, please fill in our account help request form.
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