Enhanced service resource availability & responsiveness
With a Performance PLUS Warranty from Thermo Fisher Scientific, your needs for faster turnaround on system repairs and round-the-clock technical support are fulfilled during your system warranty and any extended warranty period. Unscheduled downtime is minimized via emergency deployment of certified Thermo field service personnel.
Enhanced warranty services to ensure sound operation and system calibration.
Service Details
Features:
Unlimited technical phone
2 business day shipment on replacement parts
No additional charge for parts*
Genuine Thermo replacement parts
1 annual onsite** preventive maintenance and calibration
Benefits As compared to standard product warranty, you receive:
25% greater availability of technical phone support
40% faster parts shipments
50% faster response to on-site service requests
63% faster PerformanceCENTER repair turnaround
Fully protect your biggest investment – your operations
Phone Support Coverage
8:00 am – 6:00 pm EST, M-F
Plus Paging Service
7x24 Phone Coverage
(Optional)
E-mail Support
Unlimited
PerformanceCENTER Repair
Included
Turn-around
5 Business Days
Onsite Visits
Unlimited
Response
5 Business Days
Parts Prices
Included*
Shipment
2 Business Days
Software Updates
Included
Firmware Updates
Included
Preventive Maintenance and Calibration
1 Onsite** PM & Calibration Included
Performance PLUS Warranty: Optional enhancements to Performance PLUS Warranty
ONSITE service enhancement Provides repair services at your facility within 2 business days of your request for service.
24x7 phone support Provides telephone support 24 hours a day, 7 days a week, 365 days a year.
Related Services:
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Reduce the risk of unexpected repair costs on products which can be sent to Thermo for repair.
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GC and GC/MS Parts & Ordering Thermo Fisher Scientific customer support specialists can assist you in ordering parts and accessories for your Finnigan TRACE DSQ, PolarisQ/Polaris, GCQ, or TRACE MS GC/MS systems as well as ThermoQuest, CE Instruments and Finnigan gas chromatographs and detectors.
Proactive Support Plan for your ECO Analyzer
The Proactive Support Plan reduces the risk of facing an unforeseen problem by providing thorough, preventative maintenance to your ECO analyzer. The plan also gives you ready access to our highly trained technical support specialists who will assist you with your concerns any time you need it.
Validation Protocols for Laboratory Equipment Qualification
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