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 Services:  >> Product Support Services >> Service Agreements >> Performance Advantage Service Plan
  Performance Advantage Service Plan


Enhanced Service Resource
Availability & Responsiveness

With a Performance ADVANTAGE service plan from Thermo Fisher Scientific, your needs for faster turnaround on system repairs and round-the-clock technical support remain fulfilled after your system warranty expires. Unscheduled downtime is minimized via emergency deployment of certified Thermo field service personnel.



 
Services Contact
+1 800 258 0830
Request Quote
  Customer Benefits:


Enhanced contract services to ensure sound operation and system calibration

 
  Service Details
Features

·  Technical phone support services by factory-trained technicians (8am-6pm EST, M-F, paging available)
·  e-Mail support
·  On-line FAQs
·  Unlimited site visits, 5 business day response
·  5 business day repair and return
·  No additional charge for parts*
·  Genuine Thermo replacement parts
·  1 annual on-site** preventative maintenance and calibration

Benefits

As compared to a Performance ESSENTIAL service plan you receive:
·  50% faster response to on-site service requests
·  63% faster Performance CENTER repair turnaround
·  Fully protect your biggest investment – your operations

Optional Enhancements to Performance ADVANTAGE

ONSITE  Service Enhancement - Provides repair services at your facility within 5 business days of your request for service.

8am-6pm EST M-F Phone Support

 

Phone Support Coverage

8am – 6pm EST M-F
Plus Paging Service

E-mail Support

Unlimited

Repair Center 

Included

Turn-around

5 Business Days

Onsite Visits

Unlimited

Response

5 Business Days

Parts Prices

Included*

Software Updates

Included

Firmware Updates

Included

Preventive
Maintenance and Calibration

1 Onsite PM & Calibration Included
  Related Services:
Performance Essential Service Plan
Post warranty – purchase of an annual contract for PM and calibration services 
Performance Extend Warranty
Add one additional year of basic contract services before the manufacturer warranty expires.  
Performance Initiation
Optimize performance. Accelerate payback. Validate your warranty via inspection by a certified Thermo Fisher Scientific field representative.  
Performance Options
Performance-enhancing options are available worldwide as an uplift to your warranty and contract