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Our technical resources assures you fast
and comprehensive support...
So you get answers - when you need them.
When you buy a Thermo product, you gain our experience derived from years of working in close partnership with the world’s leading manufacturers, research organizations, and universities. Our team of 1,200-plus certified engineers, serving more than 125 countries, will provide you with the comprehensive support you require.
Whether you’re part of an independent laboratory or a multi-national corporation, we can provide solutions for improved productivity, quality, and profitability.
Web based technical resources...
Gain access to comprehensive online technical information twenty four hours a day, seven days a week.
eSupport Knowledge Bases
Searchable troubleshooting tips, problem resolution guidelines, application notes, technical documents, downloads, and parts.
> Chromatography
> Elemental (AA, ICP, OE, X-Ray)
> Molecular (FT-IR, Raman)
> Mass Spectrometry
Electronic Response
Submit your question electronically. You will receive a confirmation email and be contacted within 2 business days by a representative.
> Submit a question
Onsite Support...
Our worldwide staff of certified field service engineers – one of the largest in the industry – is available to conduct on-site troubleshooting and repairs if necessary. These experts are backed by manufacturing facilities and repair centers that deliver Thermo Scientific-certified and tested quality parts. The combination of trained engineers and a global parts network allows us to provide unparalleled parts and service delivery anywhere, anytime.
Depot Repair Services...
Our Depot Repair Centers provide an economical choice for repair, routine preventive maintenance, and calibration of your Thermo products. Dedicated and experienced repair specialists perform meticulous maintenance that will reduce downtime and extend the life of your product. Ideal for compact instruments, sub-assemblies, and non-urgent applications.
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