At Thermo Fisher Scientific, we are dedicated to providing our customers with not only the highest quality equipment and consumable products, but also to facilitate the process by which they are used and supported. Please use the following guide when placing a call so that we may more effectively assist you with your inquiry or need. If your specific need is not addressed below, please feel free to call 800-522-7270 in the United States or +1 412 788 1133 Internationally and an operator will appropriately direct your call.
Customer Service Department
To place a new order
To check or modify an existing order
To inquire about stock/delivery status
To obtain part numbers for general products
To make a return
United States:
Tel: 1-800-522-7270
Fax: +(412) 788-1138
United Kingdom:
Tel: 0800 018 9396
Fax: +44 (0) 1928 562627
Germany:
Tel: + 49 06103/408-1023
Fax: + 49 06103/408-1212
France:
Tel: +33 1 34 32 51 10
Fax: +33 1 34 32 51 01
Quotations Department:
United States:
Tel: 1-800-522-7270 + ext.
Fax: +(412) 788-6151
Domestic pricing (within the U.S.): ext. 4083
Export pricing (outside the U.S.): ext. 4056
Pricing contracts/buying groups: ext. 4024
United Kingdom:
Tel: 0800 018 9396
Fax: +44 (0) 1928 562627
Germany:
Tel: +49 06103/408-1002
Fax: +49 06103/408-1212
France:
Tel: +33 1 34 32 51 10
Fax: +33 1 34 32 51 01
Service Department:
Malfunction/breakdown of equipment
To find a part number for replacement/repair parts
United States:
Tel: 1-800-253-7637
Fax: +(412) 788-6884
United Kingdom:
Tel: 0800 169 5694
Fax: +44 (0) 1928 562512
Germany:
Tel: +49 06103/408-1001
Fax: +49 06103/408-1213
France:
Tel: +33 1 34 32 51 15
Fax: +33 1 34 32 51 11
Product Specialists:
Product Information
Equipment operation/application (utilizing the
various functions of the equipment)
Consumables applications (proper usage of
stains, reagents, etc.)
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