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  Customer Support Guide
  Need Help With An Anatomical Pathology Product?

At Thermo Fisher Scientific, we are dedicated to providing our customers with not only the highest quality equipment and consumable products, but also to facilitate the process by which they are used and supported. Please use the following guide when placing a call so that we may more effectively assist you with your inquiry or need. If your specific need is not addressed below, please feel free to call 800-522-7270 in the United States or +1 412 788 1133 Internationally and an operator will appropriately direct your call.

Customer Service Department
 
  • To place a new order
  • To check or modify an existing order
  • To inquire about stock/delivery status
  • To obtain part numbers for general products
  • To make a return

United States:    
Tel: 1-800-522-7270   Fax: +(412) 788-1138
     
United Kingdom:    
Tel: 0800 018 9396   Fax: +44 (0) 1928 562627
     
Germany:    
Tel: + 49 06103/408-1023   Fax: + 49 06103/408-1212
     
France:    
Tel: +33 1 34 32 51 10   Fax: +33 1 34 32 51 01



Quotations Department:
United States:    
Tel: 1-800-522-7270 + ext.   Fax: +(412) 788-6151
  • Domestic pricing (within the U.S.): ext. 4083
  • Export pricing (outside the U.S.): ext. 4056
  • Pricing contracts/buying groups: ext. 4024
 
United Kingdom:    
Tel: 0800 018 9396   Fax: +44 (0) 1928 562627
     
Germany:    
Tel: +49 06103/408-1002   Fax: +49 06103/408-1212
     
France:    
Tel: +33 1 34 32 51 10   Fax: +33 1 34 32 51 01



Service Department:
 
  • Malfunction/breakdown of equipment
  • To find a part number for replacement/repair parts

United States:    
Tel: 1-800-253-7637   Fax: +(412) 788-6884
     
United Kingdom:    
Tel: 0800 169 5694   Fax: +44 (0) 1928 562512
     
Germany:    
Tel: +49 06103/408-1001   Fax: +49 06103/408-1213
     
France:    
Tel: +33 1 34 32 51 15   Fax: +33 1 34 32 51 11



Product Specialists:
 
  • Product Information
  • Equipment operation/application (utilizing the various functions of the equipment)
  • Consumables applications (proper usage of stains, reagents, etc.)
  • Protocol/procedural inquiries (ie. tissue processing, embedding, microtomy, staining, etc.)

United States:    
Tel: 1-800-522-7270   Fax: +(412) 788-6557
     
United Kingdom:    
Tel: +44 (0) 1928 562616   Fax: +44 (0) 1928 562627
     
Germany:    
Tel: +49 06103/408-1231   Fax: +49 06103/408-1212
     
France:    
Tel: +33 1 34 32 51 10   Fax: +33 1 34 32 51 01