Our range of LIFECYCLE Support Plans will help you gain the greatest value from your technology investment by maintaining top performance of your instruments, maximizing uptime and productivity, and eliminating the uncontrollable cost of unplanned maintenance and repairs.
Labor and travel expenses included with designated service visit(s)
Accelerated emergency visits
Unlimited
Unlimited
One Visit
Priority on-site response
Within 48 Hours
Within 48-72 Hours
Within 5 Bus. Days
Performance verified repair parts included
During On-site Visit
Priority technical support response
Technical support coverage
24/7
24/7
24/7
24/7
Consumable items specified by engineer during the maintenance visit(s)
Factory-certified engineers
Software updates (e.g. fixes and patches)
Automatic case logging
Immediate-assist plan member hotline and preferred order fulfillment
Note: Plan features may vary based on instrument
The Critical Support Plan can be customized to provide 24/7 rapid on-site response coverage. Please ask a Support Plan representative about additional Support Plan enhancements.
Additional preventative maintenance visits may be added to all support plan offerings.
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