Services

LIFECYCLE Asset & Service Management provides you with:

People

• Experienced Account Management Team: As part of your custom solution, you gain an account management team dedicated and focused to manage your day-to-day needs. In addition, you can rely on our team to provide you with administrative support to guarantee you added savings. 
• Certified Engineers: With more than 450 experienced and certified service engineers, you can be guaranteed that your Thermo Scientific and non-Thermo Scientific instruments and equipment are serviced with the highest level of quality and service. Discover more about our LIFECYCLE Multi-Vendor Service capabilities.
• Dedicated Call Center/ Tech Support: Whether you require immediate service or have a technical question, you can be guaranteed that our team of over 150 support specialists are ready to assist and address any and all your instrument and equipment needs.

Processes

• Proven Needs Assessment: Your custom solution begins with a thorough understanding of your business goals and objectives, your environment, and your instrument and equipment mix. Discover more.
• Assured Service Management: Whether you require preventative maintenance, calibration, qualification, or relocation services, you can be guaranteed that we will proactively manage these services for all your instruments and equipment.
• Streamlined Vendor Management: From negotiating supplier agreements to generating purchase orders, reconciling invoices with field service reports, and rendering payment, you can be confident that we have your best interests in mind – increased savings, improved service quality, and your end users’ satisfaction.

Tools

• Business Review:  As your partner, we review the overall success and status of the solution with you as it pertains to your business goals and objectives, and collaborate to drive continuous opportunities for improvement in savings, processes and more. Knowledge is power.
• Resource Center:  Discover how key performance metrics on service provider performance and asset reliability can help you make better, more informed business decisions.  Discover more.
• Asset Redeployment:  An option to your LIFECYCLE Asset & Service Management solution, this tool helps you manage your idle and surplus instruments and equipment, so you can make intelligent redeployment and disposition decisions - resulting in significant cost savings and preventing the purchase of redundant assets. Discover more.