Priority One service agreements provide that responsive personal attention you expect from a world leader in serving science. Our global network of factory-trained service engineers and support staff ensure your system uptime is maximized.
Reduced Downtime
Dramatically reduce production downtime and unnecessary product give-away through regular preventive maintenance and pre-scheduled calibration visits.
Flexible Coverage
We understand that every customer has their own unique requirements. That is why we give a choice of service agreements, ranging from quick, convenient telephone support through to unlimited on-site, round-the-clock coverage.
Priority Response
Our contract customers receive priority response over non-contract customers.
Parts
Your system is a sophisticated, precision instrument. To keep it operating at maximum productivity, we recommend that you only use original manufacturers certified parts. All our parts are guaranteed to perform to our instruments’ rigorous design specifications.
Predictable Costs
A service agreement provides on-site service for a specific instrument with the highest levels of response, at predictable costs allowing you to support your annual maintenance expenditure.
Quality
All of our engineers are factory trained, and our manufacturing sites are ISO9001 registered and compliant. A machine calibration adjusts your instrument performance and we provide traceable certification for your quality systems.
We offer these service options:
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