Thermo's Xcalibur VIP (Virtual Instrument Partner) Program empowers third-party equipment manufacturers to write VI (Virtual Instrument) software for their equipment, such that the equipment is available for setup and use in any "appropriate" Xcalibur data system configuration. "Appropriate" configurations are those providing a standard practicable equipment combination, which has been sold, or formally approved by Thermo Scientific.
All VIP's jointly sign an agreement with Thermo Electron that establishes a clear and professional relationship between the two parties. Amongst other matters, the agreement discusses the issues of testing, support and marketing to ensure that customers can have the highest degree of confidence that all Xcalibur systems perform correctly and reliably, according to published information.
Under the terms of the agreement, VIP's are responsible for the specification and provision of all physical and electrical connections required to interface their equipment to the rest of the system provided by Thermo Scientific.
Once a VIP has produced a VI that satisfies the requirements of the VIP Agreement, Thermo Scientific will acknowledge the VIP equipment by including pertinent information on this web site.
Operational Statement
The independent, modular nature of a VI, enables third-parties, through the mandate of the VIP Agreement, to have total responsibility for the creation, testing, provision, maintenance, support and marketing of their own VI and equipment.
If a hardware or software problem should arise while using a third party's VI, it is the established responsibility of the VIP, under the terms of the agreement, to investigate and correct the fault. The most efficient resolution is to contact the VIP directly for a diagnosis.
If a problem, reported to Thermo Scientific, or your alternative local support organization, is deemed to be caused by the third-party's VIP hardware or software (including the VI interface) the problem will be forwarded to the VIP for resolution.
Thermo Electron cannot accept responsibility for problems in VIP hardware nor software (including the VI interface), but will, as necessary, co-operate fully with the VIP in their resolution of the problem.
VIP Supported Devices
If you need to contact a VIP, use the links on the list below. The list contains devices currently supported by VIP's and is accurate to the best of our knowledge.
Learn about other Finnigan LC/MS software solutions from Thermo.
| Company Name |
|
Advion BioSciences Inc |
| Product Name and Model Identification |
|
NanoMate(r) 100 |
| Firmware Revision |
|
Not applicable |
| Additional Software - Name and Revision |
|
ChipSoft(TM) for Xcaibur v6.0.0 |
| Xcalibur VI Revision |
|
1.2 and higher |
| Xcalibur VI Release Date |
|
2 Feb 2003 |
| Support Issues - Phone |
|
US: (1) 607 266 9162, extension 300 |
| |
Europe: 44 (0) 1603 813 970 |
| Support Issues - FAX |
|
US: (1) 607 257 5761 |
| |
Europe: 44 (0) 1603 813 971 |
| Support Issues - E-mail |
|
US: support@advion.com |
| |
Europe: esupport@advion.com |
| General Information - Phone |
|
US: (1) 607 266 0665, extension 201 |
| |
Europe: 44 (0) 1603 813 970 |
| General Information - E-mail |
|
info@advion.com |
| Company Name |
|
Alcott Chromatography, Inc. |
| Product Name and Model Identification |
|
Model 718AL and 719 series autosampler |
| Firmware Revision |
|
2.06,3.0 |
| Additional Software - Name and Revision |
|
Not applicable |
| Xcalibur VI Revision |
|
1.2 |
| Xcalibur VI Release Date |
|
2-April-2001 |
| Support Issues - Phone |
|
+1 (1) 800 229 5052 |
| Support Issues - FAX |
|
+1 (1) 770 248 2180 |
| Support Issues - E-mail |
|
support@alcottchromatography.com |
| General Information - Phone |
|
+1 (1) 800 229-5052 |
| General Information - E-mail |
|
info@alcottchromatography.com |
| Company Name |
|
Eksigent Technologies |
| Product Name and Model Identification |
|
NanoLC-1D, NanoLC-1D Plus, NanoLC-2D, ExpressLC-100 |
| Firmware Revision |
|
1.36 or higher |
| Additional Software - Name and Revision |
|
2.03B or higher |
| Xcalibur VI Revision |
|
Version 1.3 and 1.4, 2.0 |
| Xcalibur VI Release Date |
|
28-Jan-2004 |
| Support Issues - Phone |
|
925-560-2600 |
| Support Issues - FAX |
|
925-560-2700 |
| Support Issues - E-mail |
|
support@eksigent.com |
| General Information - Phone |
|
925-560-2600 |
| General Information - E-mail |
|
info@eksigent.com |
| Company Name |
|
Flux Instruments AG |
| Product Name and Model Identification |
|
Rheos 2000 |
| Firmware Revision |
|
211b |
| Additional Software - Name and Revision |
|
Janeiro II (2.0) Version 3613 |
| Xcalibur VI Revision |
|
Version 1.1 |
| Xcalibur VI Release Date |
|
14-Jan-2000 |
| Support Issues - Phone |
|
+41 (0) 61 332 1012 |
| Support Issues - FAX |
|
+41 (0) 61 332 1013 |
| Support Issues - E-mail |
|
sales@flux.ch |
| General Information - Phone |
|
+41 (0) 61 332 1012 |
| General Information - E-mail |
|
sales@flux.ch |
| Company Name |
|
Hudson Control Group |
| Product Name and Model Identification |
|
Total Control for Windows |
| Firmware Revision |
|
Not applicable |
| Additional Software - Name and Revision |
|
Not applicable |
| Xcalibur VI Revision |
|
|
| Xcalibur VI Release Date |
|
|
| Support Issues - Phone |
|
+1 (1) 973 376 7400 |
| Support Issues - FAX |
|
+1 (1) 973 376 8265 |
| Support Issues - E-mail |
|
info@husdoncontrol.com |
| General Information - Phone |
|
+1 (1) 973 376 7400 |
| General Information - E-mail |
|
info@hudsoncontol.com |
| Company Name |
|
IRIS Technologies, L.L.C. |
| Product Name and Model Identification |
|
IPro-1000, Lambda-II, I-120 |
| Firmware Revision |
|
IPro-1000 (V. 2.1), Lambda-II (V.2.3) |
| Additional Software - Name and Revision |
|
IProWare 1.0 |
| Xcalibur VI Revision |
|
Version 1.3 |
| Xcalibur VI Release Date |
|
1-October 2003 |
| Support Issues - Phone |
|
(866)842-5251 (Toll Free) |
| Support Issues - FAX |
|
(785)842-8499 |
| Support Issues - E-mail |
|
Info@IrisTechnologies.net |
| General Information - Phone |
|
(866)842-5251 Toll Free |
| General Information - E-mail |
|
Info@IrisTechnologies.net |
| Company Name |
|
JASCO |
| Product Name and Model Identification |
|
JASCO LC/X-LC drivers for Xcalibur |
| Firmware Revision |
|
LCNetII ADC Ver3.2 or later |
| Additional Software - Name and Revision |
|
VHPLCServer 1.0.5.21 |
| Xcalibur VI Revision |
|
1.1 or higher |
| Xcalibur VI Release Date |
|
May 10th, 2000 |
| Support Issues - Phone |
|
410-822-1220 |
| Support Issues - FAX |
|
410-822-7526 |
| Support Issues - E-mail |
|
service@jascoinc.com |
| General Information - Phone |
|
410-822-1220 |
| General Information - E-mail |
|
info@jascoinc.com |
| Company Name |
|
LC Packings - A Dionex Company |
| Product Name and Model Identification |
|
UltiMate™ Fully Integrated Micro-, Capillary- |
|
|
and Nano- HPLC System; FAMOS™ |
|
|
Microautosampler (Well Plate and |
|
|
Carousel version); Switchos™ II Advanced |
|
|
Microcolumn Switching Unit Ultimate™: |
| Firmware Revision |
|
Micropump 5.09 ; V Detector 1.09 |
|
|
Solvent Organizer 1.00 ; FAMOS™ |
|
|
Microautosampler; |
|
|
Well Plate 2.02 and Carousel 1.14; |
|
|
Switchos™ II Interface 1.00; |
|
|
Loading Pump 5.09 or higher versions |
| Additional Software - Name and Revision |
|
Not applicable |
| Xcalibur VI Revision |
|
UltiMate 1.2 ; FAMOS 1.2 ; Switchos II 1.0 |
| Xcalibur VI Release Date |
|
UltiMate 19-Nov-2000 ; FAMOS 1-Oct-2000; |
|
|
Switchos II 1-Oct-2001 |
| Support Issues - Phone |
|
+31 (0) 20 683 9768 |
| Support Issues - FAX |
|
+31 (0) 20 685 3452 |
| Support Issues - E-mail |
|
info@lcpackings.nl |
| General Information - Phone |
|
+31 (0) 20 683 9768 |
| General Information - E-mail |
|
info@lcpackings.nl |
| Company Name |
|
MayLab Analytical Instruments |
| Product Name and Model Identification |
|
MistraSwitch – Fully automated columnselection |
|
|
for up to 10 columns under temperature control |
| Firmware Revision |
|
2.4 or higher for MS 4000 Interface, V 1.71 or |
|
|
higher for Oven |
| Additional Software - Name and Revision |
|
Not applicable |
| Xcalibur VI Revision |
|
1.0 |
| Xcalibur VI Release Date |
|
12-Feb-2001 |
| Support Issues - Phone |
|
+43 1 786 42 58 |
| Support Issues - FAX |
|
+43 1 786 41 11 |
| Support Issues - E-mail |
|
support@maylab.net |
| General Information - Phone |
|
+43 1 786 42 58 |
| General Information - E-mail |
|
office@maylab.net |
| Company Name |
|
Michrom BioResources, Inc. |
| Product Name and Model Identification |
|
MAGIC 2002 |
| Firmware Revision |
|
Not applicable |
| Additional Software - Name and Revision |
|
Not applicable |
| Xcalibur VI Revision |
|
1.0 |
| Xcalibur VI Release Date |
|
12-Feb-2001 |
| Support Issues - Phone |
|
+1 (1) 530 888 6498 |
| Support Issues - FAX |
|
+1 (1) 530 888 8295 |
| Support Issues - E-mail |
|
michromtech@psyber.com |
| General Information - Phone |
|
+1 (1) 530 888 6498 |
| General Information - E-mail |
|
michrommkt@psyber.com |
| Company Name |
|
Micro-Tech Scientific |
| Product Name and Model Identification |
|
Ultra-Plus, Ultra-Plus MD 2-Dimensional |
|
|
Proteomics Analyzer |
| Firmware Revision |
|
version 1.0 |
| Additional Software - Name and Revision |
|
Capillary/Nano LC pump Control Xcalibur |
|
|
Driver software release version 1.07 |
|
|
and version 1.08PCI |
| Xcalibur VI Revision |
|
1.1, 1.2, 1.3 |
| Xcalibur VI Release Date |
|
20-March-2002 |
| Support Issues - Phone |
|
408 730 8324 |
| Support Issues - FAX |
|
408-730-3566 |
| Support Issues - E-mail |
|
mts@microlc.com |
| General Information - Phone |
|
408 730 8324 |
| General Information - E-mail |
|
frank@microlc.com |
| Company Name |
|
Scientific Instrument Services, Inc. |
| Product Name and Model Identification |
|
AutoProbe AP1000 (for TRACE MS) |
|
|
AutoProbe AP2000 (before 2004-07) |
|
|
(for PolarisQ) |
|
|
AutoProbe AP2000b (2004-07) |
|
|
(for PolarisQ / TRACE DSQ) |
| Firmware Revision |
|
AP1000 1.0.0 (2000-08) |
|
|
AP2000 1.0.0b (2004-02) |
|
|
AP2000 1.1.0 (2004-07) |
| Additional Software - Name and Revision |
|
PAL Driver for Xcalibur 1.5.2 |
|
|
(for CTC autosampler)-last known good |
| Xcalibur VI Revision |
|
1.1-1.3 (AP1000) |
|
|
1.4 (AP2000) |
| Xcalibur VI Release Date |
|
1.1.0 (2004-07) |
| Support Issues - Phone |
|
(1) 908 788 5550 |
| Support Issues - FAX |
|
(1) 908 806 6631 |
| Support Issues - E-mail |
|
us@sisweb.com |
| General Information - Phone |
|
(1) 908 788 5550 |
| General Information - E-mail |
|
us@sisweb.com |
| Company Name |
|
Shimadzu Scientific Instruments |
| Product Name and Model Identification |
|
Shimadzu LC Control Module for Xcalibur |
| Firmware Revision |
|
SCL-10Avp ROM 5.33 or higher, SIL-HT ROM 6.02 or higher |
| Additional Software - Name and Revision |
|
Not applicable |
| Xcalibur VI Revision |
|
5.0 SP5 |
| Xcalibur VI Release Date |
|
January 2005 |
| Support Issues - Phone |
|
800-477-1227 X 1300 |
| Support Issues - FAX |
|
410-381-1222 |
| Support Issues - E-mail |
|
support@shimadzu.com |
| General Information - Phone |
|
410-381-1227 |
| General Information - E-mail |
|
support@shimadzu.com |
| Company Name |
|
Shiseido |
| Product Name and Model Identification |
|
NANOSPACE SI-2: 3001,3002,3004, |
|
|
3011, 3012, and 3023 |
| Firmware Revision |
|
3.00 and higher |
| Additional Software - Name and Revision |
|
Not applicable |
| Xcalibur VI Revision |
|
Version 1.1 and higher |
| Xcalibur VI Release Date |
|
4-Sep- 2000 |
| Support Issues - Phone |
|
+81 45 590 6021 |
| Support Issues - FAX |
|
+81 45 590 6099 |
| Support Issues - E-mail |
|
Not applicable |
| General Information - Phone |
|
+81 35 762 2364 |
| General Information - E-mail |
|
Not applicable |
| Company Name |
|
Spark Holland B.V. |
| Product Name and Model Identification |
|
Endurance 0920.xxx and 0921.xxx |
| Firmware Revision |
|
2.04 and higher |
| Additional Software - Name and Revision |
|
Not applicable |
| Xcalibur VI Revision |
|
0920.767 1.00 |
| Xcalibur VI Release Date |
|
1-Apr-2000 |
| Support Issues - Phone |
|
+31 (0) 591 631700 |
| Support Issues - FAX |
|
+31 (0) 591 630035 |
| Support Issues - E-mail |
|
service@spark.nl |
| General Information - Phone |
|
+31 (0) 591 631700 |
| General Information - E-mail |
|
sales@spark.nl |
Date of last posting 6-2-2006.
|
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