For a compact instrument of sub-assembly, and a non-urgent application, send the unit to Thermo Scientific for repair and enjoy significant savings.

Pre-repair costs
Labor is billed on an hourly or fixed-price basis. Parts, other than those under warranty, are charged at their current list prices. The customer is responsible for the cost of shipping both ways.

Fast turnaround time
Turnaround is provided on a "best effort" basis. For faster repairs, an "Expedite" service is available for an extra charge which moves the product to a next-in-line status. Priority is also given to products under service contracts.

Parts and labor warranties
Parts and service are warrantied for 90 days, unless governed by a separate warranty.

Engineer and health safety
Customer must identify use of the instrument as it relates to health and safety issues at the outset of the service call, before any work begins. The customer must also purge the system of any hazardous material and certify it as clean.