Contact a Service Representative to schedule on-site field service, request an estimate of cost, or to get specific details regarding service of your Thermo product. You will receive a confirmation email that includes the telephone number for a Thermo representative most appropriate to answer your question. He/she will contact you within two business days.

Fast response
Every effort will be made to have a field service engineer on-site as quickly as possible. Response times may vary according to your location and current service demands. Guaranteed and priority response times are available by protecting your product via a Thermo Service Agreement.

Parts and labor warranties related to field service
Labor is warrantied for 30 days following completion of the repair. Parts warranty may vary by instrument and part. Consumable parts may have a different warranty period.

Per-visit costs
On-site field services is charged on a per-visit basis and includes costs associated with travel (time, airfare, meals, lodging and car rental), on-site labor (by the hour), and the cost of replacement parts not covered under an existing warranty.

Engineer health and safety
It is the responsibility of the customer to purge the system of any sample residue of a hazardous nature and alert the Thermo field service representative of any risks relating to exposure to potentially harmful elements or conditions upon his arrival, before the service begins.