Product Support Agreement for Coal Systems (pdf)

Program Options

Assisted Support

Your maintenance team is already well staffed, and requires little additional expertise to support your Thermo Scientific products. Our training programs transfer the necessary knowledge to your personnel, and during business hours Thermo's unlimited expert advice is just a phone call away. For specific instrumentation we even provide remote diagnostics to help on-site staff solve problems quickly. You also save on spare parts packages, consumables and repairs with discounts.

Preventative

While you still rely primarily on your own staff, Thermo-qualified technicians minimize unexpected failures with proactive scheduled maintenance. Our technicians also review your staff's maintenance efforts, and we can participate in your plant's quality assurance programs, such as ISO certifications. And you receive software updates as available.

Advanced

Avoid budget surprises. This service option includes all labor - even unlimited onsite emergency labor - and all travel costs in one fee. Minimize costs, too. Replacement parts are included and consumables are discounted. Thermo becomes more of a partner, shouldering much of the maintenance responsibilities such as preemptively replacing parts to prevent problems.

Premium

When uptime is absolutely critical, you need fast, effective support. This all-inclusive option provides the quickest response time possible. All labor, travel, repairs, parts, and consumables are included. You bear no additional expenses. All preventative maintenance visits include calibration. Get even greater accessibility to our technicians for must-have support. In a nutshell, you outsource maintenance and support to Thermo.

Warranty Plus

With Warranty Plus, you get advanced support coverage during your Thermo equipment's warranty period as an extra measure of support - with fast response time from our technicians and discounts for spare parts packages and consumables.