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Field Service Contract - Alexus and InScan
Field Service Contract - Alexus, InScan, - North America (pdf)
Field Service Contract - Alexus, InScan, - U.K. (pdf)
Field Service Contract - Alexus, InScan, - Dutch (pdf)
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Program Options

Preventative

While you still rely primarily on your own staff, Thermo-qualified technicians minimize unexpected failures with proactive scheduled maintenance. Our technicians also review your staff's maintenance efforts, and we can participate in your plant's quality assurance programs, such as ISO certifications. And you recieve software updates as available.

Advanced

Avoid budget surprises. This service option includes all labor - even unlimited onsite emergency labor - and all travel costs in one fee. Minimize costs, too. Replacement parts are included and consumables are discounted. Thermo becomes more of a partner, shouldering much of the maintenance responsibilities such as preemptively replacing parts to prevent problems.

Premium

When uptime is absolutely critical, you need fast, effective support. This all-inclusive option provides the quickest response time possible. All labor, travel, repairs, parts, and consumables are included. You bear no additional expenses. All preventative maintenance visits include calibration. Get even greater accessibility to our technicians for must-have support. In a nutshell, you outsource maintenance and support to Thermo.