To avoid delays in processing your order, please ensure all of the following information is listed on your purchase order

1. Bill to address
2. Ship to address
3. Contact name
4. Telephone number/ Fax number
5. E-mail address (important: This will allow us to send you a confirmation of your order)
6. Purchase Order Number
7. Product Catalog or Part Number
8. Product Description
9. Quantity
10. Quotation Number (if applicable)
11. Terms and Conditions
12. Current List Price for each item purchasing (pricing is subject to change without notification). Please contact Customer Service to verify pricing prior to placing your order at 866-282-0430 or customerservice.aqi@thermofisher.com.
13. Purchase orders must be issued to the following address:

                     Thermo Environmental Instruments, Inc.
                     27 Forge Parkway
                     Franklin, MA 02038

                    OR

                    Thermo Environmental Instruments, Inc.
                    PO Box 712099
                    Cincinati, OH 45271-2099

*Thermo Environmental Instruments is a subsidary of Thermo Fisher Scientific Inc.

Purchase orders can be faxed to 508-520-2800 or emailed direct to Customer Service at  orders.aqi@thermofisher.com

UNLESS OTHERWISE EXPRESSLY AGREED IN WRITING, ALL SALES ARE SUBJECT TO THE OUR TERMS AND CONDITIONS .
Click here for details.

To eliminate verbal communication errors, pricing discrepancies and shipping errors, Thermo Environmental Instruments, Inc accepts written orders only. Please fax your purchase request to 508-520-2800 or send via email to  Customer Service. If your Company does not generate purchase orders, you can download a Verbal Purchase Order Form to complete for your convenience. Thank you for your cooperation.

Orders for stock merchandise will be processed and shipped based on availability. Our Expedited Spare Parts service is now a free * service on all spare part orders. (*Expedite orders are determined by emergency status and item availability. Orders are limited to 1 unit per part and shipping charges still apply.)

If you require same day shipment within the US, please place your order between the hours of 7:00 AM and 6:30 PM Eastern Standard Time.

Non-stock or made to order merchandise will be processed and shipped based on a specified lead time. This lead time will be noted on your acknowledgement at the time the order is placed.

Customer Service is available Monday through Friday, from 7 a.m. to 8 p.m. Eastern Time at (866) 282-0430 or (508) 520-0430 or customerservice.aqi@thermofisher.com. Orders may be placed by Fax 24 hours a day to (508) 520-2800. To ensure quick delivery of orders, or to request information about a product, please contact our Customer Service Representatives. 
Customer Service Frequently Asked Questions

• Ordering Policy

1. Thermo Environmental Instruments, Inc minimum order amount is $50.00 
2. Pending credit approval, payment terms are net 30 days from date of shipment. Thermo Environmental Instruments, Inc also accepts American Express, Visa, MasterCard and COD purchases. 

• Credit Policy and Application

If you would like to apply for credit please fill out our Credit Application Form and either fax with our credit fax cover sheet to 508-520-2830 or attach a copy to your purchase order.  All customers are required to send back a signed credit policy form for any line of credit requested. Failure to do so could delay the processing of your order.

• Check Your Order Status Air Quality Instruments

Your order status information is refreshed once a day at midnight (12:00) E.S.T. and will only display orders that have been entered into our system. Click Here to check the status of your order. 

• How was your customer service?

At Thermo Fisher Scientific, we strive to provide the highest quality customer service.  To better serve you, please fill out the the following quick survey.  Thank you, and we appreciate your comments and support.